Effective Date: August 18, 2026
Last Updated: August 18, 2026
New Dawn Energy Solutions (“New Dawn,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit www.newdawn-es.com, contact us, request a quotation or consultation, or use our products and services.
1. Information We Collect
Depending on how you interact with us, we may collect:
- your name, address, email address and telephone number;
- company name and business contact information;
- property, building and project information;
- electricity bills, energy consumption and utility information;
- photographs, drawings and electrical or building information;
- information required to prepare quotations, designs, permits, utility applications, rebates or incentives;
- contract, invoice and payment information; and
- information automatically collected through our website, such as IP address, browser type, pages visited and cookies.
We limit the collection of personal information to information reasonably required for our business and the services you request.
2. How We Use Your Information
We may use personal information to:
- respond to inquiries and requests for quotations;
- conduct energy assessments and site evaluations;
- design and propose solar, energy storage, EV charging, heat-pump and other energy solutions;
- deliver, install, commission, monitor and maintain our systems;
- administer contracts, warranties, invoices and customer accounts;
- obtain permits, utility approvals, rebates and incentives;
- coordinate with utilities, municipalities, inspectors, suppliers and contractors;
- provide customer service and project updates;
- improve our website, products and services;
- meet legal, regulatory, accounting and insurance requirements; and
- send information about New Dawn products, services or promotions where you have consented or where otherwise permitted by law.
3. Consent and Marketing Communications
Where required, we obtain consent before collecting, using or disclosing personal information.
Providing information when requesting a quotation, consultation or service authorizes us to use that information as reasonably necessary to respond to and fulfil your request.
Marketing consent is optional. Where you consent to receive promotional communications, we may contact you by email or text message about New Dawn products, services, incentives, events and related information.
You may withdraw your marketing consent at any time by using the unsubscribe option in our communications or contacting info@newdawn-es.com.
Withdrawal of marketing consent will not affect necessary communications relating to an existing inquiry, project, contract, warranty or service.
4. Sharing Personal Information
New Dawn does not sell or rent your personal information to third parties for their own marketing purposes.
We may share information when reasonably necessary with organizations involved in providing our services, including:
- contractors, engineers and installers;
- equipment manufacturers and suppliers;
- utilities and electrical authorities;
- municipalities and government agencies;
- rebate and incentive program administrators;
- financing providers where requested by you;
- professional advisers; and
- website hosting, information technology, CRM and communications service providers.
We may also disclose information where required or permitted by law.
Some service providers may process or store information outside Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies for website operation, security, analytics, user preferences and, where applicable, marketing.
You can control cookies through your browser settings and, where provided, through our website cookie preferences. Disabling certain cookies may affect website functionality.
Please see our Cookie Notice for additional information.
6. Retention and Security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy contractual, warranty, legal, accounting or regulatory requirements.
We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, loss, misuse or disclosure.
No internet or electronic storage system can be guaranteed to be completely secure.
7. Your Privacy Rights
You may contact us to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- withdraw consent where applicable;
- unsubscribe from marketing communications; or
- ask questions or make a complaint about our privacy practices.
We may need to verify your identity before responding to certain requests.
8. Third-Party Websites
Our website may contain links to third-party websites or social media platforms. Their privacy practices are governed by their own privacy policies, and New Dawn is not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices or legal requirements. Updates will be posted on this website with a revised “Last Updated” date.
10. Contact Us
Questions or concerns about privacy may be directed to:
Privacy Officer
New Dawn Energy Solutions
8-7321 Victoria Park Ave
Markham, Ontario L3R 2Z8
Canada
Email: info@newdawn-es.com
Phone: +1 416-855-9377
Website: www.newdawn-es.com